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FAQ

Frequently Asked Questions

How much do custom pieces cost?

Custom bracelets start at $20.00 and custom necklaces start at $50.00. The price increases based on the size of the item and the intricacy of the design. Due to the unique nature of custom orders, customers will be contacted by a designer to further discuss the custom work.

What is the turn around time for a custom order?

Typically the turn around time is 2 weeks but again this will be based on the intricacy of the piece. If a custom order requires hand painting etc. the process will be longer. Customers work one-on-one with designer once the order is placed.

 

How long does it take to receive a response once I have purchased my custom order?

Typically no more than 3 business days excluding weekends. You should receive an email confirmation when you have successfully completed the custom order form. If this does not happen, your email address may have been entered incorrectly.

 

Can I order a custom piece that I have seen in the gallery or on your facebook wall?

No. Out of respect for our past customers, we do not remake custom pieces that we have produced in the past. We can make exceptions for pieces based off of flags, coat of arms, countries, states etc. We also cannot honor requests that are based off of copyrighted/trademarked images.

 

Can I order previous products that were on the site?

No. Items that are no longer on our site, may still be available for sale at one of our retailers, online or at their physical location. You may find our retailers by visiting our Retailers page.

 

How do I become a retailer?

To be considered, you may send an e-mail to sales@goodwoodnyc.com. You must include information about your store, contact details and a link to your website.

 

What forms of payment do you accept on your site?

We accept VISA, MASTERCARD and AMERICAN EXPRESS credit cards on our site.

 

Do you accept Paypal?

YES.

 

I am experiencing trouble placing an order on your site. What should I do?

If you are having technical issues, please send an email to questions@goodwoodnyc.com. If you have questions about the products and need clarity before placing an order please send an email to questions@goodwoodnyc.com

 

I received a damaged product. What should I do?

If you received a product that was damaged during shipping, we will replace it. There are 2 ways to notify us of the damaged product.

1.      Send an email to questions@goodwoodnyc.com with the subject line “Damaged Product”. Provide a high resolution image of the damaged product along with your name and order number. We will respond and ship a replacement out to you within 72 hours(excluding holidays and weekends)

2.      Return the package to our shipping address below:

Please include your name, your order no and reason for return/exchange/refund

Good Wood NYC

Attn: Returns
109 Ingraham St
Suite 302
Brooklyn NY 11237 

 

I placed an order but selected the wrong color/product. What should I do?

Send an email to questions@goodwoodnyc.com with your order number within 24 hours and we will try to have the order corrected before it is shipped out.

 

How do I enter your Freebie Friday Contest on Facebook?

All you have to do is follow the instructions posted on our facebook page and we will randomly select a winner at a day and time specified.

 

How many times can I enter the Freebie Friday contest?

You may enter as many times as you would like however if you win, you won't be eligible for re-entry for 3 months.

 

Can several household members enter the Freebie Friday Contest?

Yes but we will only award one prize per household.

 

I have a question about your giveaway contests. What should I do?

If you have a question or have won a prize from one of our giveaways, please send an email to contests@goodwoodnyc.com